At Koffee Kult, we roast and ship your coffee fresh to ensure it arrives at peak flavor. Below are the details on how your orders are processed and delivered.
Roasting & Shipping Schedule
- Coffee is roasted and shipped only after an order is placed, ensuring maximum freshness.
- Orders are typically roasted and shipped within 24 business hours of purchase.
- We roast and ship coffee Monday through Friday, 9:00 AM to 5:00 PM (EST).
- Only orders placed directly on KoffeeKult.com will include a roast date on the bag.
Shipping Methods
We offer multiple shipping options to meet your needs:
Standard Shipping
- Delivered by UPS Ground, FedEx Ground/Home Delivery, USPS Priority Mail, or a comparable service.
- Orders placed after 3:00 PM EST will be processed the next business day.
Expedited Shipping
- Delivered by FedEx Express or UPS Express.
- Orders placed after 2:00 PM EST will be processed the next business day.
Free Shipping (USA)
- Available for orders of $49 or more within the United States.
- Free shipping is calculated after all discounts, promo codes, and store credits are applied.
- Orders qualifying for free shipping will be shipped via a carrier of our choice (UPS, FedEx, Mule, or USPS).
- Free shipping is not available for international or wholesale orders.
Shipping Destinations
United States
- We ship anywhere in the U.S. using UPS, FedEx, and USPS.
International
- We ship to most international destinations using USPS, DHL, or FedEx International.
- International shipping costs do not include duties, taxes, or customs fees. These are the responsibility of the recipient and may be charged upon delivery.
- Customers must ensure that coffee can be legally imported into their country. Koffee Kult reserves the right to cancel orders to countries with strict coffee import regulations.
Delivery Times
- Orders are typically shipped within 1 to 7 business days, depending on item availability and order volume.
- Once shipped, you’ll receive an email with your order number and tracking information.
- Tracking updates may take up to 1 business day to reflect in the system.
Please Note:
- Delivery times may vary based on destination, weather conditions, and carrier delays.
- Koffee Kult is not responsible for delayed shipments due to carrier issues, weather, labor strikes, or other unforeseen circumstances.
Additional Shipping Policies
Incorrect Shipping Information
- Customers are responsible for providing accurate shipping details at checkout.
- Koffee Kult is not responsible for delays or undelivered packages due to incorrect addresses.
- If a package is returned due to an incorrect address, the customer must pay for reshipping fees.
Lost or Stolen Packages
- Once a package is marked as delivered by the carrier, Koffee Kult is not responsible for loss or theft.
- If your package is lost in transit or stolen after delivery, contact the carrier directly to file a claim.
- For assistance, email customerservice@koffeekult.com.
Signature Requirements
- Orders over $200 may require a signature upon delivery.
- If you would like to request a signature for your order, please contact us before placing your order.
Shipping During Holidays & Peak Seasons
- Orders placed during peak seasons or holidays (e.g., Black Friday, Christmas) may experience longer processing and delivery times.
- We recommend placing orders early to ensure timely delivery.
Climate Impact on Coffee Freshness
- While we take precautions to ensure freshness, Koffee Kult is not responsible for any quality changes due to extreme weather conditions during transit.
Undeliverable Packages
- If a package is returned as undeliverable, the customer is responsible for reshipping fees.
- If the customer chooses not to reship, a refund will be issued minus the original shipping costs.
Delayed Order Fulfillment
- In rare cases, delays may occur due to high demand, equipment issues, or supply chain disruptions.
- If this happens, we will notify you via email immediately.
Subscription-Specific Shipping
- Subscription orders are shipped on a recurring schedule based on your selected frequency.
- Address changes for subscriptions must be made at least 24 hours before the next scheduled order.
Shipping Fees
- Shipping fees are calculated by the carrier (FedEx, UPS, DHL, USPS, etc.) based on the weight and dimensions of your order.
- Sales tax is not applied to shipping fees.
Free Shipping Reminder:
- Free shipping is available for orders of $49 or more (after discounts and promo codes).
- International and wholesale orders do not qualify for free shipping.
General Notes
- Delivery dates at checkout are estimates, not guarantees.
- We are not responsible for delays caused by carriers, customs processing, or circumstances beyond our control.
- For shipping-related questions, contact us at customerservice@koffeekult.com.
